Delivery, Return, and Warranty
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Delivery Options Overview
EEZEPC ships parcels throughout Pakistan using Leopards Courier and EEZEPC Express Delivery however on some occasion parcels may be delivered by 3rd party agents or via one of our company delivery vehicles. Shipping fees are calculated on a combined basis of value (for insurance purposes) and destination. Some orders are shipped in multiple parcels.
Claiming A Warranty IssueIf you feel that your product is defective and covered under warranty, please fill the Return/Warranty Claim Form in order to file a warranty claim. EEZEPC shall not be responsible for warranty rejection, we only send the product to the distributor/vendor for warranty on behalf of customers.
All defective products under warranty are sent to the distributor/vendor for repair, refund or replacement as per their warranty policies. Warranty claim will be rejected if the product has been physically damaged, installed incorrectly or subjected to abuse in any way.
Replacing Faulty Equipment
We will only offer warranty for faulty equipment after warranty issue has been claimed by the official service agent. The warranty process typically takes up to 20 working days to complete.
Warranty is only applicable on product(s) which have warranty information stated on the product page. If there is no warranty information mentioned, the product is not covered under warranty.
Goods That Do Not Meet The Description
At EEZEPC we take pride in our products and want you to be completely satisfied with your purchase. Should a product not match the description on the website, you have 7 working days, from the date of delivery of the product(s), to claim an exchange or cancel an order by returning the product(s), undamaged, unopened in any manner, together with all packing materials and documentation to EEZEPC.
Customers are advised to record an unboxing/unwrapping video after receiving their parcel. This video will serve as proof that the customer genuinely did get a faulty item. If you don't have the video evidence, your claim for return will not be entertained. The customer will not be eligible for a refund or exchange if the video is recorded after the package has been unboxed/unwrapped.
Please check thoroughly if the seal on the package is intact. If it seems tampered or damaged in any manner, please do not accept the parcel and reach out to us.
You can review the status and other information of your order, whether it is on-hold, in process or dispatched. To check the status of your order, click to the link below:
Track Your Order
Please contact our customer support team for detailed information.
No, we don't deliver on public holidays.
Depending on the product's weight and the shipping method chosen, different shipping rates apply to various products. Please place the item in your shopping basket to know the precise shipping costs that vary for various items.
Next day shipping is available on low-weight items.
No. Unfortunately, we do not deliver outside Pakistan at the moment. However, you are more than welcome to make your purchases from anywhere in the world, but please ensure the delivery address is within Pakistan.
All products will be dispatched to the shipping address provided at the time of checkout.
RETURN/WARRANTY CLAIM FORM
Online store of household appliances and electronics
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