All prices listed on the website are null and void due to fluctuation in dollar rates. Please confirm prices on provided contact numbers before placing an order. Thank you!
Helpline Number (0302) 2044172 Monday – Saturday: 11:00 A.M – 6:00 P.M
Helpline Number (0302) 2044172 Monday – Saturday: 11:00 A.M – 6:00 P.M

Warranties and Returns

return eezepc 1

Warranties

Claiming A Warranty Issue

If you feel that your product is defective and covered under warranty, please fill the Return/Warranty Claim Form in order to file a warranty claim. EEZEPC shall not be responsible for warranty rejection, we only send the product to the distributor/vendor for warranty on behalf of customers.

Defective/Faulty Products

All defective products under warranty are sent to the distributor/vendor for repair, refund or replacement as per their warranty policies. Warranty claim will be rejected if the product has been physically damaged, installed incorrectly or subjected to abuse in any way.

Replacing Faulty Equipment

We will only offer warranty for faulty equipment after warranty issue has been claimed by the official service agent. The warranty process typically takes up to 20 working days to complete.

Warranty Eligibility

Warranty is only applicable on product(s) which have warranty information stated on the product page. If there is no warranty information mentioned, the product is not covered under warranty.

Returns

Goods That Do Not Meet The Description

At EEZEPC we take pride in our products and want you to be completely satisfied with your purchase. Should a product not match the description on the website, you have 7 working days, from the date of delivery of the product(s), to claim an exchange or cancel an order by returning the product(s), undamaged, unopened in any manner, together with all packing materials and documentation to EEZEPC.

Video Proof

Customers are advised to record an unboxing/unwrapping video after receiving their parcel. This video will serve as proof that the customer genuinely did get a faulty item. If you don’t have the video evidence, your claim for return will not be entertained. The customer will not be eligible for a refund or exchange if the video is recorded after the package has been unboxed/unwrapped.

Tampered/Damaged Seal

Please check thoroughly if the seal on the package is intact. If it seems tampered or damaged in any manner, please do not accept the parcel and reach out to us.

RETURN/WARRANTY CLAIM FORM

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