Xiaomi Redmi Note 12 (Onyx Gray, 8GB RAM, 256GB Storage)

Coverage Start: Coverage begins immediately upon the delivery of the order.

Eligible Items: This warranty covers non-warranty items only. Products specifically designated as non-warranty items at the time of purchase qualify for this protection plan.

Coverage Period: The 7-day warranty coverage protects against defects or malfunctions that occur within the first 7 days after the product is received. We will first attempt to repair any defects or malfunctions. If repair is not feasible for any reason, we will promptly offer either a replacement or a full refund.

Claims Process: Customers must report any issues promptly within the coverage period to qualify for a claim under ezCare. Claims can be submitted to our customer support via email or WhatsApp and should include:

• Proof of purchase (receipt or order confirmation)
• Detailed description of the issue
• Photographic evidence, if applicable

Exclusions: Coverage does not extend to:

• Intentional damage (e.g., deliberate tampering or misuse etc)
• Physical damage (e.g., water damage, scratches etc)
• Loss or theft of the product
• Cosmetic issues that do not affect functionality
• Change of mind or buyer’s remorse

Transferability: This coverage is non-transferable and applies only to the original purchaser. The protection plan is not valid if the product is sold or transferred to another party.

Immediate Purchase Requirement: The protection plan must be purchased concurrently with the product order. It is not available for purchase at a later date.

Liability Disclaimer: EEZEPC assumes no responsibility for any issues arising with non-warranty products if the protection plan is not purchased at the time of the order. Additionally, we are not liable for any incidental or consequential damages resulting from the use or inability to use the product.