App Privacy Policy

At EEZEPC, safeguarding your personal data is a fundamental priority. This Privacy Policy explains how we collect, use, process, and protect your information when you access or use our mobile application and website (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.

Effective Date: [14th April 2026]
Last Updated: [14th April 2026]
Company Location: Karachi, Pakistan

1. Introduction

EEZEPC is a Pakistan-based company operating from Karachi. We are committed to maintaining the confidentiality, integrity, and security of your personal information in accordance with applicable Pakistani laws and internationally recognized data protection standards.

2. Scope & Jurisdiction

This Privacy Policy applies to all users of our Services, including website visitors, registered users, and customers.

Jurisdiction Note: This policy is governed by the laws of Pakistan. If you access our Services from outside Pakistan, you are responsible for ensuring compliance with your local data protection regulations.

3. Information We Collect

3.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, and login credentials.
  • Order Information: Delivery address, billing details, and order history.
  • Payment Information: Processed securely via authorized third-party providers.
  • User Content: Product reviews, comments, and feedback.
  • Support Communications: Messages and inquiries submitted to customer support.
  • Preferences: Account settings and personalization choices.

3.2 Information Collected Automatically

  • Device Information: Device type, operating system, and unique identifiers.
  • Usage Data: Interaction with app features, pages visited, and session duration.
  • Location Data: Approximate or precise location (if enabled).
  • Technical Data: IP address, browser type, and cookies.

3.3 Third-Party Services

We integrate trusted third-party services that may collect and process data, including:

  • Firebase Analytics (analytics and crash reporting)
  • Google Ads / AdMob (personalized advertising)
  • Google Maps (location-based services)
  • Payment providers (e.g., XPay)

Note: EEZEPC does not store or retain your card or banking credentials. All payment processing is handled securely by certified third-party providers.

4. How We Use Your Information

We use collected data for the following purposes:

  • Order Fulfillment: Processing transactions, deliveries, and payments.
  • Service Improvement: Enhancing platform performance and usability.
  • Communication: Sending order updates, notifications, and service-related messages.
  • Personalization: Recommending products and tailored experiences.
  • Customer Support: Handling inquiries, complaints, and disputes.
  • Fraud Prevention: Detecting and preventing unauthorized activity.
  • Marketing: Sending promotional content (with your consent).
  • Legal Compliance: Meeting regulatory and legal obligations.

5. Data Sharing & Disclosure

We do not sell or trade your personal data. However, we may share your information with:

  • Payment Processors: For secure payment handling (e.g., XPay).
  • Shipping Partners: For order delivery and tracking.
  • Analytics Providers: For performance monitoring.
  • Advertising Networks: For relevant ad delivery.
  • Service Providers: Hosting, cloud storage, and email systems.
  • Legal Authorities: When required by law or regulatory request.

6. App Permissions

Our application may request the following permissions:

  • Internet (Required): To connect with our services.
  • Location (Optional): For delivery services and store location.
  • Camera (Optional): For uploading product images and profile pictures.
  • Photo Library (Optional): For selecting images from your device.
  • Biometric Access (Optional): For secure authentication.
  • Notifications (Optional): For order updates and promotions.

7. Data Security

We implement robust technical and organizational measures to protect your data, including:

  • SSL/TLS encryption for all transmissions
  • Secure password hashing protocols
  • Two-factor authentication (2FA)
  • Regular system security audits
  • PCI DSS compliance for payment processing

Disclaimer: While we follow industry best practices, no system is completely secure. EEZEPC cannot guarantee absolute security of data.

8. User Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate or outdated information
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Object to certain data processing activities
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at [email protected].

9. Data Retention

We retain data only as necessary:

  • Account Data: Retained while active; deleted within 90 days of closure.
  • Transaction Data: Retained for up to 7 years (legal compliance).
  • Analytics Data: Retained for up to 26 months.
  • Marketing Data: Retained until you unsubscribe.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If such data is identified, it will be promptly deleted.

11. Third-Party Links

Our Services may include links to external platforms. We are not responsible for the privacy practices of third-party websites. Users are encouraged to review their respective policies.

12. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. By using our Services, you consent to such transfers, even where data protection laws may differ.

13. App Tracking Transparency (iOS)

On iOS devices, we may request permission to track user activity for personalized advertising. You can manage these preferences in your device settings at any time.

14. Legal Compliance & Data Protection Rights

Pakistan:
We comply with applicable Pakistani laws governing data privacy and electronic transactions.



European Union (GDPR):
If you are located in the EU, you are entitled to:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

To exercise these rights, contact [email protected].

15. Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or in-app notification. Continued use of our Services constitutes acceptance of the updated policy.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

By using EEZEPC’s Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

© 2026 EEZEPC. All rights reserved.